Terms & Conditions

What are shipping times?

We ship most orders within 1-3 business days and orders typically arrive within 5-7 business days.

What payment methods do you accept?

We accept all major credit cards.

We do not accept international cards - cards with a billing address outside of the United States.

What is the sales tax policy?

We keep it simple: Sales Tax is built into our pricing.

How do I cancel or change an order?

Can I return a product?

You may request a return in your CUSTOMER ACCOUNT

All non-closeout/sale items may be returned for a refund of the item purchase amount within 30 days of shipped date. Closeout/Sale items may be returned within 30 days of shipped date for store credit in equal amount to the item purchase amount.

Shipping and handling are non-refundable.

All returns must be unworn, unwashed, and in new, re-sellable condition. All tags must still be attached to the product, and must be returned in the original packaging when applicable. Returns will not be accepted if the product appears to be worn or used and is not in new, re-sellable condition, as solely determined by Twin Cities Running Company.

Enclose a copy of your packing slip with order number, and send your return to:

TC Running Co
Attn: Returns
6824 Washington Avenue South
Eden Prairie, MN, 55344

Returned items must be postmarked within 30 days of the shipped date to be eligible for refund. Closeout/Sale items are not eligible for refund. Closeout/Sale items may be returned within 30 days of shipped date for store credit. Shipping and handling are nonrefundable. You may request a return shipping label from us (email us at shop@tcrunningco.com to request a return shipping label). A $10 return shipping fee will be deducted from your refund amount for the use of our return shipping label.

All special orders of items not carried by TC Running Co are subject to a restocking fee of $15 if returned within the return window.

For any questions or concerns regarding your return or exchange, email us at shop@tcrunningco.com

Shipping Address Modifications

We are unable to modify shipping addresses once an order has been placed. The original order must be canceled and a new order submitted with the correct address.

What's your domestic shipping and delivery policy?

We ship within the United States only - no International shipping.

Orders are typically fulfilled, and picked for shipping, within 1-3 days of placement.

Shipping times may vary. During the holidays, and busier times of the year, delays may occur.

Carrier rates apply. Standard shipping is free* for Run Squad Members

Once your order leaves our stores with the shipping carrier we are unable to affect the status or delivery of the ordered item/s.

*exclusions apply to special requests/expedited shipping

Promotions Exclusions

The following items may be excluded from promotions, such as Black Friday/Cyber Monday or other promotional marketing offers:

Sales and use taxes
Gift Card purchases
Clearance/Closeout items
Run Squad Memberships
Shipping charges
GPS Watches
Limited or Exclusive products as directed by partner brands, such as: Alphaflys, Vaporflys, Dragonfly's, Victory's, Maxfly's, and so on...
Goodr Sunglasses
Percussion Massagers
Stickers
Magnets
Headlamps
Spike Implements
And, other exclusions may apply -
Exclusions include styles from: Adidas, Altra, ASICS, Balega, Biofreeze, Body Glide, Brooks Running, Buff, CEP, Clif, Craft, Darn Tough, Drymax, Due North, Engo, Feetures, Fitsok, Garmin, Goodr, GU, Hammer Nutrition, HOKA, Honey Stinger, Huma, HydraPak, Implus, Injinji, Lululemon, Minnesota Distance Elite, Maurten, Mizuno, Nathan, New Balance, Nike, Nuun, Oofos, Petzl, Powerstep, Prevail, Pro-tec, Rocktape, Roll Recovery, Run Guard, Run Gum, Salomon, SaltStick, Skratch Labs, Smartwool, Sofsole, Spenco, Sport Beans, Spring Energy, Squirrel’s Nut Butter, Strassburg, Stunt Puppy, Superfeet, Swiftwick, Tailwind Energy, The North Face, The Stick, Theragun, Tifosi, Tiger Tail, Torq, Trigger Point, UCAN, Ultimate Direction, Under Armour, Xendurance